Refund Policy
Last updated: August 2026
1. Setup Fee
The one-time setup fee of ₹1,749 covers workspace configuration, doctor onboarding, calendar setup and initial data import assistance. This fee is non-refundable once the workspace setup process has been initiated and your account has been configured. If you request a refund before the setup process begins, the full setup fee will be refunded within 7 business days.
2. Monthly Subscription
Monthly subscription fees are billed in advance at the beginning of each billing cycle. Subscriptions can be cancelled at any time. Upon cancellation, your account remains active until the end of the current billing period. We do not provide refunds for partial-month usage. For example, if you cancel on the 15th of a monthly billing cycle, you will retain access until the end of that month but will not receive a refund for the remaining days.
3. Cancellation Process
To cancel your subscription, go to Account Settings in the Apointo platform or email support@apointo.in. Cancellation takes effect at the end of the current billing period. You will receive a confirmation email upon cancellation. After cancellation, you have 30 days to export all your data. After the 30-day export window, all data associated with your account is permanently and irreversibly deleted from our systems.
4. Refund Eligibility
You may be eligible for a refund under the following circumstances: (a) If you experience a significant service outage lasting more than 24 consecutive hours, you may request a prorated credit for the affected period. (b) If you are charged incorrectly due to a billing error on our part, the incorrect charge will be refunded in full within 7 business days. (c) If you cancel within the first 30 days of your subscription (the free trial period), no charges will have been applied and no refund is necessary. Refund requests should be directed to support@apointo.in with your account details and reason for the request.
5. Refund Processing
Approved refunds are processed within 7 business days. Refunds are credited to the original payment method used for the transaction. Depending on your bank or payment provider, it may take an additional 5-10 business days for the refund to appear in your account. We will notify you via email once a refund has been processed.
6. No Refund Circumstances
Refunds are not provided in the following cases: (a) Partial-month usage after cancellation. (b) Setup fees after workspace configuration has been completed. (c) Service limitations resulting from circumstances beyond our reasonable control (force majeure events). (d) Temporary service interruptions lasting less than 24 hours. (e) Features or capabilities that were not explicitly promised in your plan description.